There is no ticket queue and no bot. Write in your own words and you will get a reply from someone who can actually change the thing you are asking about.
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Anything at all — billing, your account, a bug, or a question about a name. We reply within two business days.
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For anything urgent about a payment. Email is faster for everything else, because it leaves a record we can both refer back to.
Email us and say what you want. Within 14 days of a payment we refund it without asking why — the refund policy sets out the whole process, and it is shorter than this paragraph.
Charges appear on your statement as Paddlerather than as Nituj, because Paddle is the merchant of record. That is the most common reason a charge looks unfamiliar.
We cannot answer that one, and we would rather say so here than a day after you write. What the product does is a screen against public sources; it is not a clearance search, and we are not attorneys. Only a qualified trademark attorney, in the classes and countries you intend to trade in, can tell you a name is safe to adopt.
What we can do is explain exactly what a particular result checked, what it could not reach, and why it said what it said. Send us the name and we will walk you through it.
Seats, SSO, invoicing and the audit log are arranged directly rather than bought from the pricing page. Tell us roughly how many people and which markets, and we will come back with something specific rather than a brochure.